1. BOOKING AND CONFIRMATION

1.1 The Client warrants to One Stop that all information supplied in the booking form is true and correct.

1.2 Upon signing hereof, the Client acknowledges that they have read and agrees to all the terms and conditions contained in this booking form. The Client further agrees to be bound by all the terms contained herein. Upon signing these terms and conditions herein, this shall constitute an offer by the Client to purchase the Hospitality Packages from One Stop, which offer shall remain valid until accepted by One Stop, unless indicated otherwise in terms of clause 1.6 below. 

1.3 No provisional bookings will be considered by One Stop. 

1.4 There are a limited number of packages available for each Event and bookings will be assigned and reserved on a first come first booked basis. All sales of Hospitality Packages are subject to availability at the sole discretion of One Stop.

1.5 Upon the signing and submission of the booking form, One Stop will consider the Client’s application. One Stop reserves the right to refuse to sell Hospitality. Packages to any person / entity. 

1.6 If One Stop, in writing, informs the Client that its application for Hospitality Package(s) has been unsuccessful, due to insufficient capacity or for any reason whatsoever, which decision is entirely at One Stop’s sole discretion, then the offer shall immediately lapse and the Client shall have no claim for damages (direct or consequential damage), against One Stop as a result of One Stops’s inability or decision not to sell any Hospitality Packages to the Client. The Client will be refunded accordingly in these circumstances. 

2 CONFIRMATION 

2.1 One Stop is deemed to have accepted the Client’s application for Hospitality Packages as set out in clause 3.1.1.

3 INVOICING & PAYMENT 

3.1.1 Once the booking form is received One Stop shall issue the client with a valid tax invoice for payment. Receipt of a valid tax invoice by the client from One Stop shall constitute acceptance of the clients offer to purchase the hospitality packages and thus these booking terms and conditions shall become binding and enforceable between the parties. 

3.1.2 The Client shall be liable to pay for the hospitality packages immediately upon receipt of a valid tax invoice unless alternative payment arrangements have been made, in writing, between the client and One Stop. Payment is only deemed to have been accepted by One Stop upon clearance of the funds. 

3.1.3 Nonpayment of the amounts due, in terms of the valid tax invoice received by the client, shall result in the enforcement of the cancellation terms as set out in clause 9. 

4 COLLECTION AND RELEASE OF HOSPITALITY PACKAGES

4.1 Once the full purchase price for the Hospitality Packages has been received from the Client, One Stop will inform the Client, of the date, time and location where the Hospitality Packages can be collected. 

4.2 Collection must be made by the Client personally or, if collected on your behalf, the company, the representative shall have proof of identity and proof that he/she may collect on the Client’s behalf. 

5. INFORMATION AND PRICING 

5.1 Whilst every effort will be made to ensure the accuracy of the information contained in the website or brochure, such information is subject to alteration at any time without prior notice and One Stop will not be bound to comply exactly therewith. 

5.2 One Stop shall not be held liable for any inaccuracies in any websites or brochures supplied by it and One Stop shall not be held liable for any damages or loss arising out of such faulty information. 

6. CATERING AND SPECIAL DIETARY REQUIREMENTS 

6.1 One Stop will provide and offer catering as well as a variety of alcoholic and non-alcoholic beverages in the suite and hospitality areas dependent on the category of package purchased. All food and alcoholic beverages must be consumed within the hospitality area. It is the Client’s obligation to ensure that One Stop is notified of any special dietary requirements.

7. ACCESS TO SUITES AND HOSPITALITY AREA 

7.1 To gain access to the suite or the hospitality area, the Client shall ensure that the necessary accreditation pass/ticket is worn or presents such accreditation pass/ticket, together with any other document provided to the Client, to the security guard at the Event. No access to the suite or hospitality area will be granted, without the necessary accreditation pass or general access ticket being presented at the security check point. 

7.2 The Client shall ensure that the accreditation pass is worn in an appropriate way (i.e. wrapped around the bearer’s wrists or worn around the bearer’s neck) and must be shown to any of One Stop staff upon request, failing which, One Stop may evict the Client or any of its guests or invitees from the suite or the hospitality area / from the stadium or venue. 

7.3 Rights of admission to the hospitality areas are reserved by One Stop

8. CANCELLATION OR POSTPONEMENT OF EVENT

Should the event:
8.1 Be cancelled for any reason whatsoever more than 30 days prior to the scheduled date of the Event, the Buyer agrees that he/she shall be liable to pay One Stop Sport & Entertainment the amount equivalent to 20% of the purchase price or part thereof, One Stop Sport & Entertainment may retain such amount and refund the balance, if any, to the Buyer. The authority responsible for issuing the Entrance tickets may agree to refund the cost of such event tickets in which the Buyer shall be refunded the ticket portion only of their hospitality package in full.

8.2 Be cancelled for any reason whatsoever less than 30 but more than 7 calendar days prior to the scheduled date of the Event, the Buyer agrees that he/she shall be liable to pay One Stop Sport & Entertainment the amount equivalent to 75% of the purchase price or part thereof, One Stop Sport and Entertainment may retain such amount and refund the balance, if any, to the Buyer. The authority responsible for issuing the entrance tickets may agree to refund the ticket portion only of their hospitality package in full.

8.3 Be cancelled for any reason whatsoever less than 7 calendar days prior to the scheduled date of the Event, the Buyer agrees that he/she shall be liable to pay One Stop Sport & Entertainment the amount equivalent to 100% of the purchase price and One Stop Sport & Entertainment may retain such amount. The authority responsible for issuing the Entrance tickets may agree to refund the cost of such tickets in which event the Buyer shall be refunded the ticket portion only of their hospitality package in full.

8.4 Be postponed less than 7 days prior or on the day of the event, the Buyer agrees that One Stop Sport & Entertainment may retain the full purchase price (inclusive of VAT). The authority responsible for issuing the Entrance tickets may agree to make such tickets valid for an allocated new date on which the event is to take place. Hospitality services shall be provided on the allocated new date of the event if the event takes place within 7 days of the original date scheduled subject to an additional nominal fee for catering services.

8.5 Be cancelled, the client returns his/her hospitality package tickets to One Stop Sports & Entertainment

8.6 Be cancelled and/ or postponed to a later date, One Stop Sport & Entertainment shall endeavour to notify the client of such cancellation and postponed date timeously.

8.7 And the client has agreed to pay the additional fee for catering services and opt to attend the rescheduled event. Hospitality package tickets will be issued at NO COST on condition the event is held 7 days after the original scheduled date.

9. NON-PAYMENT AND CANCELLATION BY THE CLIENT

9.1 If the Client fails or omits to pay the full amount reflected in the invoice and within the time period stipulated in clause 3, it shall constitute a cancellation by the Client and One Stop shall be entitled to claim cancellation fees on the same basis as set out in clause 

9.2. In this case One Stop shall be entitled in its sole and absolute discretion to deal with the Hospitality Packages as it may deem fit and charge a cancellation fee in line with this clause 

9.2.1 If the Client wishes to cancel the Hospitality Package, after One Stop has confirmed the booking in terms of clause 2, then One Stop shall be entitled to charge cancellation fee as follows: 

if the Client notifies One Stop of the cancellation, more than 30 (thirty) Days prior to the Event then One Stop shall levy no cancellation fee and the Client shall receive a full refund of the purchase price of the Hospitality Package. (Refunds shall be paid 30 days from cancellation); 

9.2.2 If the Client notifies One Stop of the cancellation, more than 14 (fourteen) Days prior to Event, then One Stop shall levy a cancellation fee of 25% (twenty five percent) of the purchase price (inclusive of VAT) of the Hospitality Package (without interest); 

9.2.3 if the Client notifies One Stop of the cancellation, more than 7 (seven) Days prior to the Event One Stop shall charge 100% cancellation fee and the Client will receive no refund whatsoever.

9.3 All cancellation of the Hospitality Package by the Client in terms of clause 9.2 must be given in writing to One Stop. 

9.4 Should the Client wish to reverse the cancellation in terms of clause 9.2, then this shall be in the sole operational discretion of One Stop

10. The Client shall not be entitled to transfer the Hospitality Packages acquired by it to any third party. The Client is prohibited from advertising and on selling Hospitality Packages and/or host a competition wherein the Hospitality Packages is included as a prize, unless otherwise agreed by One Stop, in writing, which decision is within One Stop’s sole and absolute discretion. Any contravention of clause 

10.1 by the Client (whether intentionally or otherwise), One Stop shall be entitled to withdraw the Hospitality Package and evict the Client, its guests, invitees as well as the person who have gained access to the hospitality area illegally. 

10.2 The Client is prohibited from selling any item, merchandise or goods within the suite or hospitality area, unless otherwise agreed by One Stop, in writing which decision is within One Stop’s sole and absolute discretion. Offenders will have their item, merchandise or goods removed without compensation and the Client, its guests, invitees will be evicted from the suite or hospitality area. 

10.3 The Client is prohibited from smoking in the suite or in the hospitality areas. The Client hereby indemnifies One Stop against any prosecution or penalties that may be instituted or imposed by any competent authority as a result of contravening the Tobacco Control Act (as amended) 

One Stop abides and adheres to the Liquor Control Act (as amended), accordingly is prohibited by law to serve alcohol to any person under the age of 18 (eighteen). The Client and any of its guests and invitee’s shall exercise control and ensure responsible drinking. 

10.4 One Stop will refuse to serve any alcoholic beverages to any person, should the Client or any of its guests and invitees fail to produce an identity document (or any other form of identification). The Client or any of its guests and invitees shall be prohibited from knowingly (or reasonably should have known) serving, giving or allowing any person under the age of 18 (eighteen) to consume alcoholic beverages.

10.5 The Client or any of its guests and invitees hereby indemnifies the venue owner, the suite owner and One Stop, its employees, agents, representatives or suppliers, (i) against any prosecution or penalties that may be instituted or imposed by any competent authority as a result of the Client or any of its guests and invitees contravening the provisions of the Liquor Control Act (as amended (ii) against any injury or death suffered by any third party as a result of assault or physical altercation by the Client or any its guests and invitees intoxicated by alcohol and (iii) against loss of income or damages suffered as a result of the Liquor Control Board revoking, cancelling / withdrawing the venue owner, the suite owner or One Stop’s existing liquor license or as a result of the Liquor Control Board’s refusal to grant the venue owner, the suite owner or One Stop  any liquor license in the future due to the Client or any of its guests and invitees contravening the Liquor Control Act (as amended).

10.6 The Client is prohibited from advertising the Hospitality Package through any medium for financial gain or to acquire any form of commercial exposure which would otherwise misrepresent or give a false impression to the general public that the Client is in any way associated with the Event, One Stop or the promoters of the Event, unless otherwise agreed by One Stop, in writing, which decision is within One Stop’s sole and absolute discretion. 

10.7 The Client shall have no right to use the official logo, official designations or name of the Event, One Stop or the Promoter, unless otherwise agreed by One Stop, in writing, which decision is within One Stop’s sole and absolute discretion. 

10.8 The Client is further prohibited distributing or exhibiting any promotional materials or commercial items of whatever nature during the Event, unless otherwise agreed by One Stop, in writing, which decision is within One Stop’s sole and absolute discretion. Offenders will have their promotional materials or commercial items removed without compensation and the Client, its guests, invitees will be evicted from the suite or hospitality area. 

11.PARKING 

11.1 If the Hospitality Package includes a parking ticket, then the Client acknowledges that he / she / it parks their vehicles at their own risk. 

12. CHILDREN AND MINORS 

12.1 The Client or any of its guests and invitees shall ensure that any children and minors that accompany them to the Event are well supervised at all times. 

12.2 The Client shall at all times be responsible for the safety of the children and minors that are accompanying the Client or any of its guests and invitees.

12.3 One Stop shall not be held liable for any injury or death of any minor or child, irrespective of whether such injury or death is caused by the negligence, omission or fault of One Stop or any of its employees, agents, representatives, suppliers or sub-contractors. 

13. RISK AND INDEMNITY 

13.1 The Client and its guests and invitees enter the suite or the hospitality area entirely at his / her / its own risk. One Stop, its employees, officers, agents shall under no circumstances be held liable for any injury, death, damages or loss of property suffered by the Client or any of his / her / its guests or invitees, arising from any act, or omission by One Stop, its employees, officers, agents and the Client hereby irrevocably indemnifies One Stop against such claims, loss or damages. 

14. DAMAGES 

14.1 The Client undertakes to pay all costs of repairing, restoring or replacing any proven damage to any part of the suite or hospitality area caused by any act, default, omission or neglect of the Client, his / her / its guests and invitees, within 7 (seven) Days of receipt of an invoice from One Stop.

15. FORCE MAJEURE

15.1 If One Stop is prevented by force majeure from complying with its obligations in terms of these Terms and Conditions, then the Client shall have no claim of any nature whatsoever against One Stop arising out of its consequent failure to provide hospitality services. For the purposes of this clause, a force majeure shall, without limitation of the generality of the aforegoing, be deemed to include any act of God, epidemic/pandemic, strikes, lock outs, any labour / industrial actions, fire, explosions, terrorist attacks, war (whether declared or not), civil war, coup d’etat ,invasion, any hostile acts of foreign enemies, riot, civil insurrection, military uprising, insurrection, rebellion, revolution, military or usurped power, flood, earthquake, lightning, action, intervention or decree of local or national government, interruption of services, such as water and electricity or any other cause beyond the reasonable control of the party affected.

16. GENERAL

16.1 This Terms and Conditions together with the Hospitality application form constitutes the entire agreement between the parties and no terms, conditions representations, warranties or variations not contained herein shall be binding upon the parties unless agreed by the parties in writing. 

16.2 Should One Stop institute action against the Client pursuant to a breach of the Client of this Terms and Conditions, then without prejudice to any other rights which One Stop may have, One Stop may recover from the Client all proven legal costs incurred by it, including party and party costs, tracing fees and such collection commissions as One Stop is obliged to pay its attorneys 

16.3 One Stop may cede and assign its right and obligations under these Terms and Conditions or in terms of the hospitality booking form. The Client shall not be entitled to cede any of its rights or delegate any of its obligations under this Terms and Conditions or in terms of the hospitality booking form, to any third party, without the prior written consent of One Stop. 

16.4The Client warrants that he is duly authorised to make this booking, where the booking is made on behalf of another, and bind such persons.

17. POPIA 

17.1 One Stop understands that your personal information is important to you and that you may be apprehensive about disclosing it. Your privacy is just as important to us and One Stop is committed to safeguarding and processing your information in a lawful manner. 

17.2 One Stop would like to make sure that you understand how and for what purpose we process your information. If for any reason you think that your information is not processed in a correct manner, or that your information is being used for a purpose other than that for what it was 

originally intended, you can contact our Information Officer. You can request access to the information we hold about you at any time and if you think that we have outdated information, please request us to update or correct it. 

Information Officer Details: 

Accounts@onestopgroup.co.za 

One Stop will only process your information for the following purposes: 

• To process your booking form and payment; 
• To provide you with your tickets to the event; 
• To provide your details to third party suppliers for the purpose of carrying out the services in relation to your booking; 
• To notify you of new products or services that may be of interest 

to you; 

• To confirm, verify and update your details; and 
• To comply with any legal and regulatory requirements. Where we share your information, we will take all precautions to ensure that the third party will treat your information with the same 

level of protection as required by us. Your information may be hosted on servers managed by a third-party service provider, which may be located outside of South Africa By agreeing to these terms and conditions you hereby consent to One Stop processing your information for the abovementioned purposes.